Frequent Asked Questions
About DVNTRTH
What is DVNTRTH?
DVNTRTH (Divine Truth) is a faith-based apparel brand creating premium streetwear inspired by Scripture. Our mission is to encourage believers to wear their faith with humility, purpose, and conviction.
About Our BrandWhat does "DVNTRTH" mean?
DVNTRTH is short for Divine Truth, inspired by Jesus' words in John 14:6: "I am the way, and the truth, and the life." Our name reflects our commitment to living and sharing God's truth through thoughtful design.
What inspired the creation of DVNTRTH?
DVNTRTH was inspired by the story God has been faithfully writing in my own life. Through seasons of joy, uncertainty, growth, and grace, He continually revealed His truth and reminded me that His plans are always greater than my own. What began as a personal journey of faith became a calling to create something that points beyond clothing—to Jesus Christ. My prayer is that DVNTRTH encourages others to seek God's truth, trust His purpose, and remember that He is still writing a beautiful story in every life that is surrendered to Him.
Our StoryWhat makes DVNTRTH different?
Every collection is intentionally designed to blend timeless style with biblical inspiration. Rather than following temporary trends, we create pieces that encourage meaningful conversations and point people toward Christ.
Is DVNTRTH affiliated with a church or denomination?
No. DVNTRTH is an independent Christian brand centered on the truth of Scripture and welcomes believers from all backgrounds.
Where are your products made?
Our products are made to order through trusted production partners. This allows us to reduce waste while maintaining high-quality standards.
Why are your products made to order?
Made-to-order production helps minimize excess inventory, reduce waste, and ensure every item is created specifically for the customer who ordered it.
Are your designs original?
Yes. Every DVNTRTH design is created with intentionality and inspired by biblical truth, modern minimalism, and everyday faith.
Do you release limited collections?
Yes. Some collections and designs may only be available for a limited time or in limited quantities. Once they're gone, they may not return.
Shop Collections NowHow can I stay updated on new collections?
Subscribe to our newsletter and follow DVNTRTH on social media to receive early access to new releases, exclusive offers, and brand updates.
Shop nowHow can I contact DVNTRTH?
If you have any questions about your order, our products, or DVNTRTH Room, we'd love to hear from you. Visit our Contact page or email our support team, and we'll respond as soon as possible.
Contact UsCOLLECTIONS & ESSENTIALS
What is the Ephesians VI: Armor On Collection?
Inspired by Ephesians 6:10–18, the Armor On Collection reminds believers to "put on the whole armor of God." Each design reflects the spiritual strength, courage, and steadfast faith found in Christ, encouraging Christians to stand firm in truth and live boldly for the Gospel.
What is the Exodus III: The Called Collection?
Inspired by Exodus 3, this collection reflects God's call to Moses and His invitation for ordinary people to trust Him with extraordinary purpose. It serves as a reminder that God still calls, equips, and walks with those who place their faith in Him.
What are DVNTRTH Essentials?
DVNTRTH Essentials is our signature collection of premium everyday apparel. Designed with timeless style, exceptional comfort, and versatility in mind, these foundational pieces are made to be worn daily while reflecting the values and identity of the DVNTRTH brand.
Learn MoreWhat are Gospel Essentials?
Gospel Essentials is a collection centered on sharing the message of Jesus Christ through thoughtfully designed apparel. Each piece is inspired by Scripture and created to encourage conversations about faith, hope, grace, and the Gospel.
Learn MoreWhat are Minimal Essentials?
Minimal Essentials is our collection of clean, premium basics designed with simplicity at their core. Free from bold graphics and unnecessary distractions, these elevated essentials focus on quality, comfort, and timeless style. Whether worn on their own or layered with other pieces, Minimal Essentials are crafted for those who appreciate understated design without compromising on premium craftsmanship.
What are Headwear Essentials?
Headwear Essentials features premium caps and headwear designed to complement your everyday wardrobe. Blending clean, minimalist design with the identity of DVNTRTH, this collection offers timeless pieces that can be worn in any season.
Learn MoreWhat are Bag Essentials?
Bag Essentials is our collection of premium everyday carry accessories, including tote bags and other functional essentials. Designed with simplicity, durability, and purpose in mind, these pieces are made to accompany you wherever life takes you.
Learn MoreWill sold-out collections return?
Some of our Essentials collections may be restocked when available. However, limited-edition collections and special releases may not return once they are retired. We encourage joining our email community and following DVNTRTH on social media to be among the first to hear about restocks, new releases, and future collections.
PRODUCT INFORMATION
What materials are your products made from?
Each DVNTRTH product is made using carefully selected premium materials. Fabric composition varies by garment, so you'll find detailed material information listed on each individual product page.
Are your garments heavyweight or lightweight?
Our collections feature a variety of fabric weights depending on the product. Whether you're looking for lightweight everyday essentials or heavyweight premium fleece, each product description includes its fabric weight and construction.
Are your designs printed or embroidered?
DVNTRTH offers both premium printed and embroidered products. The production method used for each item is listed on the product page.
Will the print crack, peel, or fade?
Our products are produced using high-quality printing methods designed for long-lasting durability. With proper care, your garment should maintain its appearance over time. Following the recommended washing instructions will help preserve the print for years to come.
Will embroidered designs last?
Yes. Our embroidered products are crafted with premium stitching designed for everyday wear. Proper care will help maintain the quality and appearance of the embroidery over time.
Are the colors shown online accurate?
We strive to display our products as accurately as possible. However, slight color variations may occur due to differences in monitor, phone, or tablet screen settings.
Why might my item look slightly different from the photos?
Because every item is made to order, slight variations in print placement, embroidery positioning, stitching, fabric texture, or garment color may occur. These minor differences are a natural part of the production process and do not affect the quality of the product.
Are your products limited edition?
Some collections are available only for a limited time, while others remain part of our permanent Essentials lineup. Once certain collections sell out or are retired, they may not return.
Will sold-out items be restocked?
Essentials products may be restocked when available. Limited-edition collections, seasonal releases, and exclusive drops may not be reproduced once they are retired.
Do you release new collections regularly?
Yes. We periodically release new collections, seasonal launches, and exclusive designs throughout the year. Subscribe to our newsletter and follow us on social media to receive early access and release announcements.
Are your products unisex?
Most DVNTRTH apparel is designed with a unisex fit, making it suitable for a wide range of body types. Please refer to each product's sizing information for the best fit.
Do your products feel soft?
Yes. We carefully select garments known for their comfort, durability, and premium feel. Material and fabric details are provided on each product page so you know exactly what to expect.
Are your products ethically produced?
We partner with trusted fulfillment providers who strive to maintain responsible manufacturing practices and quality production standards.
SIZING & FIT
How do I choose the right size?
We recommend referring to the size guide available on each product page before placing your order. For the most accurate fit, compare the garment measurements to one of your favorite fitting pieces at home.
Where can I find the size chart?
A detailed size guide is included on every product page. Simply click the Size Chart link located near above the 'Add to Cart' selection to view garment measurements and sizing information.
Are your garments true to size?
Most DVNTRTH garments are designed to fit true to size. However, the fit may vary slightly depending on the product style. We recommend reviewing the size guide for each item before ordering.
What fit can I expect?
Fit varies by product. Depending on the collection, garments may feature: 1) Regular Fit 2) Relaxed Fit 3) Oversized Fit. The product description will indicate the intended fit whenever applicable.
What if I'm between sizes?
If you prefer a more fitted look, we generally recommend sizing down when appropriate. If you prefer a roomier or oversized fit, consider sizing up. When in doubt, refer to the product's size chart for the best recommendation.
Do different products fit differently?
Yes. Different garment styles, manufacturers, and fabric blends may fit slightly differently. For the most accurate sizing, always review the size guide provided on the individual product page.
What if the size I want is sold out?
Some products may be restocked, while limited-edition collections may not return. If your preferred size is unavailable, we recommend subscribing to product notifications or checking back for future updates.
Can I exchange my item for a different size?
Because each DVNTRTH product is made to order, we do not offer size exchanges. Please review the size chart carefully before placing your order. If your item arrives damaged, defective, or incorrect from the fulfillment locations, we'll gladly help resolve the issue.
I'm not sure what size to order. Can you help?
Absolutely. If you're unsure about sizing, contact us before placing your order with the following information: 1) Your height 2) Your weight 3) Your preferred fit (regular, relaxed, or oversized) 4) The product you're interested in. We'll be happy to recommend the size that best matches your preferences.
DISCOUNTS & GIFT CARDS
How do I use a promo code?
Enter your promo code in the Discount Code field during checkout and click Apply before completing your purchase. Eligible discounts will be reflected in your order total before payment.
Why isn't my discount code working?
A discount code may not apply if: 1) It has expired. 2)The minimum purchase requirement hasn't been met. 3) It isn't valid for the selected products. 4) Another promotion has already been applied. 5) The code was entered incorrectly. If you're still experiencing issues, please contact us before completing your order.
Contact Us if Issue ContinuesCan I combine multiple promotions?
Unless otherwise stated, only one promotional or discount code may be used per order.
Do discounts apply to gift cards?
No. Discount codes cannot be applied toward the purchase of DVNTRTH gift cards unless specifically stated as part of a promotion.
Shop nowHow do DVNTRTH gift cards work?
DVNTRTH gift cards are delivered digitally by email and include instructions for redeeming them at checkout. They can be used toward the purchase of any eligible product available on our website.
Do gift cards expire?
No. DVNTRTH digital gift cards do not expire and may be redeemed at any time unless otherwise required by applicable law.
Can gift cards be reloaded?
At this time, DVNTRTH gift cards cannot be reloaded. Once the balance has been used, a new gift card must be purchased. Unless you have any remaining balance, will be permitted.
Can I use a gift card with a discount code?
Yes. In most cases, gift cards may be combined with an eligible promotional or discount code unless the terms of the promotion state otherwise.
Can gift cards be refunded?
Gift card purchases are final and are non-refundable, non-transferable, and cannot be redeemed for cash except where required by applicable law.
ORDERS & CHECKOUTS
How do I place an order?
Simply add your favorite items to your cart, proceed to checkout, enter your shipping and payment information, and complete your purchase. You'll receive an order confirmation email shortly after your order is placed.
Order now⚠️ Will I receive an order confirmation?
Yes. Once your order is successfully placed, you'll receive a confirmation email with your order details. If you don't see it within a few minutes, please check your spam or promotions folder.
Can I place an order without creating an account?
Yes. Guest checkout is available, so you can complete your purchase without creating an account. Creating an account, however, allows you to view your order history and enjoy a faster checkout experience in the future.
How do I know my order was successful?
After checkout, you'll see an order confirmation page and receive a confirmation email. If you don't receive either, please contact us before placing another order.
What payment methods do you accept?
We securely accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay, PayPal (where available), and other payment methods offered during checkout.
Is checkout secure?
Yes. Every transaction is encrypted and processed through Shopify's secure checkout system to help protect your personal and payment information.
Our Privacy PolicyWhen will my payment be charged?
Your payment is authorized and processed when you successfully complete your order at checkout.
Why was my payment declined?
A payment may be declined for several reasons, including: 1) Incorrect billing information 2) Insufficient funds 3) Card restrictions 4) Security verification by your bank 5) Payment provider limitations. If the issue persists, please contact your bank or try a different payment method.
Can I use multiple discount codes?
Unless otherwise stated, only one promotional discount code may be applied per order.
I forgot to apply my discount code.
Discount codes generally cannot be added after an order has been placed. Please double-check that your code has been applied before completing checkout.
Can I use a gift card with a discount code?
Yes, unless otherwise stated in the promotion's terms. Gift cards can typically be used together with an eligible discount code.
Why is sales tax being added?
Sales tax is automatically calculated at checkout based on your shipping destination and applicable local laws.
Can I send my order as a gift?
Yes. Simply enter the recipient's shipping address during checkout. Pricing is not included on the packing slip.
Can I purchase a DVNTRTH gift card?
Yes. Digital gift cards are available and are delivered electronically, making them a great gift for friends and family.
Can I save items for later?
If you have a DVNTRTH account, you may be able to save items to your wishlist.
What should I do if I experience an issue during checkout?
If you encounter an error during checkout, try refreshing your browser, clearing your cache, using another browser or device, or contacting us for assistance before placing another order. If the issue persists, please contact DVNTRTH support.
Why is my order under review?
Occasionally, orders are temporarily reviewed for payment verification or fraud prevention. If additional information is needed, we'll contact you using the email address provided during checkout.
PRODUCTION & SHIPPING
Why does production take a few days?
Every DVNTRTH product is made to order rather than mass-produced. This allows us to focus on quality, reduce waste, and create each piece specifically for you.
How long does production take?
Production typically takes 2–5 business days before your order is shipped. During busy seasons or collection launches, production may take slightly longer.
How long does shipping take?
After production is complete, shipping generally takes: United States: 3–7 business days; Canada: 5–10 business days; International: 7–21 business days; Delivery times are estimates and may vary depending on your location and customs processing.
⚠️ How long will it take to receive my order?
Most U.S. customers receive their order within 5–12 business days, including production and shipping time.
Do you ship internationally?
Yes. DVNTRTH proudly ships to many countries around the world. Shipping rates and estimated delivery times are calculated during checkout.
Will I have to pay customs or import fees?
International orders may be subject to customs duties, taxes, or import fees determined by your country's regulations. These charges are the responsibility of the customer.
How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your delivery address, selected shipping method, and order contents.
⚠️ Will I receive tracking information?
Yes. Once your order has shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your package.
⚠️ Why hasn't my tracking updated?
Tracking information may take 24–72 hours after your package has been scanned by the carrier. If your tracking hasn't updated after several business days, please contact us.
Why did my order arrive in multiple packages?
Some products may be fulfilled from different production facilities. If this happens, your order may arrive in separate shipments at no additional cost.
Do you offer expedited shipping?
Expedited shipping may or may not be available during checkout. Please note that faster shipping does not reduce production time.
Can I change my shipping address?
If your order has not entered production, we may be able to update your shipping address. Please contact us as soon as possible after placing your order. This can only happen during available business hours and business days for customer support to respond.
Shipping PolicyMy package is delayed. What should I do?
While most orders arrive within the estimated timeframe, occasional delays can occur due to weather, holidays, customs, or carrier issues. If your package appears significantly delayed, please reach out and we'll be happy to assist.
My package was returned to sender.
If a package is returned due to an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply.
Do you ship to P.O. Boxes?
Yes, when supported by the shipping carrier and destination. Some shipping methods may not be available for P.O. Box addresses.
What shipping carriers do you use?
We work with trusted shipping partners, which may include USPS, UPS, FedEx, DHL, and other regional carriers, depending on your location and the fulfillment provider.
Do you guarantee delivery dates?
While we strive to meet all estimated delivery windows, we cannot guarantee delivery dates due to circumstances outside our control, including carrier delays, weather, customs, or peak holiday demand.
DELIVERY & SHIPPING
Where does DVNTRTH ship?
We currently ship to the United States and many international destinations. Available shipping options will appear during checkout based on your location.
How much does shipping cost?
Shipping costs are automatically calculated at checkout based on your destination, shipping method, and the items in your order.
My tracking says "Label Created." What does that mean?
This means your shipping label has been created and your package is being prepared for pickup by the carrier. Tracking updates usually begin within 24–72 hours.
My order shows as delivered, but I can't find it.
Please check around your property, with household members, neighbors, your mailbox, or your local carrier. If you're still unable to locate your package, contact us and we'll gladly help investigate.
I received the wrong item.
If you received an incorrect product, please contact us within 7 days of delivery with your order number and photos of the item received. We'll work to resolve the issue as quickly as possible.
My package was lost in transit.
If your tracking indicates your package may be lost, please reach out to us. We'll work with the shipping carrier to investigate and determine the best resolution.
My package was lost in transit.
If your tracking indicates your package may be lost, please reach out to us. We'll work with the shipping carrier to investigate and determine the best resolution.
EXCHANGES & RETURNS
What is your return policy?
Because every DVNTRTH item is made to order specifically for you, we do not accept returns or offer refunds for change of mind, incorrect size selection, or buyer's remorse.
Return PolicyWhat items are not eligible for returns or exchanges?
The following items are generally not eligible for return or exchange unless they arrive damaged, defective, or incorrect: 1) Made-to-order apparel 2) Hats and accessories 3) Tote bags 4) Gift cards 5) Sale or promotional items and 6) Items purchased with a discount code (unless defective)
Do you offer exchanges?
We do not offer traditional exchanges. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, and we'll work to make it right.
Can I return an item if I ordered the wrong size?
Since each item is produced specifically for your order, we cannot accept returns or exchanges due to incorrect size selection. We encourage customers to carefully review our size guides before purchasing.
My item doesn't fit as expected.
Sizing may vary slightly depending on the garment style and manufacturing tolerances. Please review the product's size chart before placing your order, recommending sizing up as we cannot accept returns for sizing issues.
Can I cancel or change my order after it's placed?
If your order has not yet entered production, we may be able to assist with changes or cancellation. Please contact us as soon as possible. Once production begins, orders cannot be modified or canceled. This option is only available during business hours and weekdays for us to assist you.
How do I report a problem with my order?
Please contact our support team with: 1) Your order number 2) A description of the issue 3) Clear photos of the item (if applicable). This helps us resolve your request as quickly as possible.
Do I have to pay return shipping?
If a return is approved due to an error on our part, we'll provide instructions regarding the return process. For all other situations, returns are generally not accepted due to our made-to-order production model.
How long does it take to resolve an approved claim?
Once we've reviewed and approved your request, we'll work to resolve it as quickly as possible. Resolution times may vary depending on the nature of the issue and the production or shipping requirements.
Are gift cards refundable?
No. All DVNTRTH gift card purchases are final and cannot be refunded or redeemed for cash, except where required by law.
PRODUCTION & CARE TIPS
Will my item look exactly like the photos?
We strive to display our products as accurately as possible. However, slight variations in color, print placement, embroidery, or garment texture may occur due to different screen settings and the made-to-order production process.
How should I wash my apparel?
For the best longevity, we recommend: 1) Machine wash cold, inside out 2) Wash with similar colors 3) Use a mild detergent 4) Avoid bleach and 5) Do not dry clean. If unsure, look under specific product car tips to know specifically.
Can I put my apparel in the dryer?
Yes. Tumble dry on low heat for best results. To help preserve the print and fabric over time, air drying is recommended whenever possible. Avoid placing caps and bags, as best to air dry, naturally.
Should I iron my garment?
If needed, turn the garment inside out and iron on a low heat setting. Do not iron directly over printed or embroidered designs.
How can I help preserve the print?
To maximize the life of your garment: 1) Wash inside out 2) Use cold water 3) Avoid bleach and harsh chemicals 4) Tumble dry low or air dry and 5) Avoid ironing directly on the design
Will my garment shrink after washing?
Most garments are designed to minimize shrinkage. However, slight shrinkage may occur depending on the fabric and washing method. Following our recommended care instructions—washing in cold water and tumble drying on low heat or air drying—will help maintain the garment's original fit.
Why does my new garment have a slight odor?
Some freshly printed garments may have a mild scent from the printing process. This is completely normal and typically disappears after the first wash.
What if my garment arrives with small marks or residue?
Rarely, temporary marks from the production process may appear on new garments. These are generally water-soluble and should disappear after the first wash.
How should I care for embroidered products?
Embroidered items should be washed inside out on a gentle cycle using cold water. Avoid high heat during drying to help preserve the stitching and shape.
How should I store my apparel?
Store your garments in a cool, dry place. Folding or hanging them properly and avoiding prolonged direct sunlight will help preserve their appearance.
Are your products made with quality in mind?
Yes. Every DVNTRTH product is carefully selected and produced using premium materials and trusted fulfillment partners to provide lasting comfort, durability, and craftsmanship.
Why do you recommend following the care instructions?
Proper garment care helps preserve the fit, color, print, and overall quality of your apparel so you can enjoy wearing it for years to come.
The DVNTRTH Room
What is DVNTRTH Room?
DVNTRTH Room is the editorial space of DVNTRTH, where we share articles, devotionals, reflections, and conversations rooted in biblical truth and everyday living.
Why is it called DVNTRTH Room?
DVNTRTH Room is intended to be a place to pause, reflect, learn, and grow. It's a space where faith, Scripture, and thoughtful conversation come together beyond the clothing we create.
What kind of content does DVNTRTH Room publish?
You'll find content covering topics such as: Christian living, Faith and culture, Biblical encouragement, Discipleship, Family and relationships, Purpose and calling, Leadership, Prayer and spiritual growth, Behind the brand, and more.
Is DVNTRTH Room free to read?
Yes. All articles published in DVNTRTH Room are available free of charge.
How often are new articles published?
We regularly publish 2x a week, and some holidays of new content throughout the year. Be sure to subscribe to our newsletter so you never miss an update.
Can I share DVNTRTH Room articles?
Absolutely. We encourage you to share articles that encourage others, provided the content remains unaltered and proper credit is given to DVNTRTH.
Can I submit an article/blog idea?
We're open to considering guest contributors whose writing aligns with our biblical values and mission. Contact us to learn more about our submission process.
Are the articles based on Scripture?
Yes. Every article is written with the goal of pointing readers toward biblical truth while thoughtfully engaging with everyday life and culture.
Will DVNTRTH Room only discuss clothing?
Not at all. While some articles explore our collections and the inspiration behind them, the primary focus is helping readers grow in faith, wisdom, and a deeper understanding of God's Word.
MISSION, FAITH & JESUS CHRIST
Who is Jesus Christ?
Jesus Christ is the Son of God and the Savior of the world. Christians believe He lived a sinless life, died on the cross for our sins, and rose again, offering forgiveness, hope, and eternal life to all who place their faith in Him.
Learn MoreI'm curious about Jesus. Where should I start?
A great place to begin is by reading one of the four Gospels in the Bible—especially the Gospel of John. It introduces who Jesus is, why He came, and what His life, death, and resurrection mean for all people.
Learn MoreHow can I learn more about and following Jesus?
A wonderful place to begin is by reading the Gospel of John, which introduces who Jesus is, why He came, and the hope He offers through His life, death, and resurrection. We also encourage finding a Bible-believing local church, spending time in prayer, and reading God's Word regularly. No matter where you are in your journey, know that you're welcome to ask questions and seek the truth.
Bible Chapter of John 1How can I have a relationship with Jesus?
The Bible teaches that salvation is a gift of God's grace, received through faith in Jesus Christ. We believe that anyone who turns to Him in repentance and trusts in His death and resurrection can receive forgiveness, new life, and the hope of eternity with God. "For by grace you have been saved through faith. And this is not your own doing; it is the gift of God." — Ephesians 2:8–9 (ESV)
Learn MoreDo you pray for your customers?
Yes. We regularly pray that God would bless, encourage, and strengthen those who support DVNTRTH. More importantly, we pray that everyone who encounters our brand would come to know the love, grace, and saving hope found in Jesus Christ.
Why does DVNTRTH talk about Jesus?
DVNTRTH exists because our faith in Jesus Christ shapes who we are and why we create. While we're passionate about premium apparel, our greater desire is to point people toward the truth found in Him.
Shop nowDo I have to be a Christian to wear DVNTRTH?
Not at all. Everyone is welcome. Whether you're a lifelong believer, exploring Christianity, or simply curious, we're grateful you're here and hope our brand encourages meaningful conversations about faith.
Shop nowDoes DVNTRTH belong to a specific denomination?
No. DVNTRTH is an independent Christian brand rooted in the Bible. Our focus is on Jesus Christ and the truth of Scripture rather than promoting a particular denomination.
Can I contact DVNTRTH with questions about faith or Jesus Christ?
Yes. While DVNTRTH is primarily an apparel brand, we're always happy to point those who are curious toward trusted biblical resources and answer general questions about our faith and mission to the best of our ability.
Can I ask questions about faith?
Absolutely. We welcome respectful questions and genuine curiosity. If you have questions about Christianity, the Bible, or Jesus Christ, we'd be honored to help point you toward trusted biblical resources.
Where can I read the Bible online?
There are several trusted ways to read Scripture online or through a mobile app. The Bible.com is my favorite, is available free in multiple translations, including the ESV, making it easy to begin exploring God's Word.
Bible.comWhat Bible translation do you recommend?
While many reliable translations are available, we often reference the ESV (English Standard Version) because of its balance of readability and faithfulness to the original biblical text.
PRIVACY & SECURITY
Is my personal information secure?
Yes. Your privacy and security are important to us. DVNTRTH uses Shopify's secure, encrypted checkout to help protect your personal and payment information. We do not store your full payment details.
How does DVNTRTH use my information?
We use your information to: 1) Process and fulfill your orders. 2) Provide customer support. 3) Send order updates and shipping notifications. 4) Improve your shopping experience and 5) Send marketing emails only if you've chosen to receive them.
Will DVNTRTH share or sell my personal information?
No. We do not sell your personal information. Your information is used only to process orders, provide customer support, improve your shopping experience, and, if you've opted in, send you updates about DVNTRTH. For more information, please review our Privacy Policy.
View our Privacy PolicyIs my payment information stored by DVNTRTH?
No. Payment information is securely processed through Shopify and trusted payment providers. DVNTRTH does not have access to or store your complete Apple Pay, credit or debit card information.
Why did I receive a marketing email?
You received a marketing email because you subscribed to our newsletter, created an account, entered a promotion, or otherwise chose to receive updates from DVNTRTH. Our emails may include new collection launches, exclusive offers, articles from DVNTRTH Room, and other brand updates. You can unsubscribe at any time if you no longer wish to receive them.
Shop nowHow can I unsubscribe from marketing emails?
You can unsubscribe at any time by clicking the "Unsubscribe" link located at the bottom of any marketing email. Once unsubscribed, you'll no longer receive promotional emails, though you may still receive important order and account notifications.
Will I still receive order updates if I unsubscribe?
Yes. Unsubscribing from marketing emails only stops promotional messages. You'll continue to receive important transactional emails related to your orders, such as order confirmations, shipping updates, and delivery notifications.
Does DVNTRTH use cookies?
Yes. Like most websites, we use cookies and similar technologies to improve site performance, remember your preferences, enhance your browsing experience, and better understand how our website is used. You can manage your cookie preferences through your browser settings.
How can I request access to or deletion of my personal information?
Depending on your location and applicable privacy laws, you may have the right to request access to, update, or delete your personal information. To make a request, please contact our support team, and we'll respond in accordance with applicable laws.
How can I learn more about your privacy practices?
For complete details on how we collect, use, and protect your information, please review our Privacy Policy available on our website.
ACCESSIBILITY
Is your website accessible?
Yes. DVNTRTH is committed to providing an inclusive online experience for all visitors. We continually work to improve the accessibility and usability of our website so that everyone can browse, shop, and engage with our content as easily as possible.
View Accessibility Statement PolicyHow do I report an accessibility issue?
If you experience any difficulty accessing our website or have suggestions for improving accessibility, we'd love to hear from you. Please contact our support team with details about the issue, including the page you were visiting and the device or browser you were using. We'll do our best to address the issue promptly.
Contact usCONTACT & SUPPORT
How can I contact DVNTRTH?
We're here to help. If you have any questions about your order, products, or general inquiries, please visit our Contact page or email us directly. We'll respond as soon as possible.
Contact UsWhat are your customer support hours?
Our support team is available Monday–Friday during regular business hours 10:30 am EST to 6 pm EST (excluding holidays). Messages received outside of business hours will be answered as soon as possible on the next available business day.
How quickly can I expect a response?
We aim to respond to all inquiries within the same day to 1–2 business days. During new collection launches, holidays, or periods of high demand, response times may be slightly longer. Thank you for your patience.
Where is DVNTRTH located?
DVNTRTH is proudly based in the Connecticut, United States. While our products are fulfilled through trusted production partners, our mission remains centered on creating premium, faith-inspired apparel for customers around the world.
What information should I include when contacting support?
To help us assist you as quickly as possible, please include: 1) Your full name 2) Order number (if applicable) 3) The email address used for your order 4) A brief description of your question or concern and/or 5) Photos, if reporting a damaged, defective, or incorrect item
Do you offer phone support?
At this time, support is provided through email and our online contact form. This allows us to respond accurately, maintain detailed records, and assist customers as efficiently as possible.
I haven't received a reply. What should I do?
If you haven't received a response within 2 business days, please check your spam or junk folder. If you still don't see our reply, feel free to contact us again, and we'll be happy to assist.
